An Affordable Update,
A great referral!
We love it when our customers refer their neighbours and friends to us.
Looking to maximize value with style, a homeowner in Waterloo asked a neighbour where they bought their replacement windows. The neighbour had no hesitation in recommending our company, Pickles Home Exteriors.
Upon receiving a phone call, one of our team members met with the homeowner to review the condition of all windows and doors, suggest replacements and discuss our brands’ features and Warranties. A rough measurement of the windows to be replaced was then done. The Sales rep promised and delivered a timely quote back to homeowner that met the homeowner’s budget and design style. The homeowner agreed and a second visit to perform a Production measurement by our Installation lead was done.
The project included the removal or 7 windows, one being a bay window and one patio door. Our sales team recommended Stage Vinyl Windows, a Pickles Quality Approved Supplier as well as a Sunview Patio Door.
After Introducing themselves to the Homeowner and explaining the installation process, runners/drop sheets/blankets were placed from the home entry to and in front of every window. As per our protocol, work was started at the furthest point from the front door and the team worked its way down and out keeping mess and disruption to a minimal. Before any tear out began, measurements and photos are taken. All windows and doors were installed before any of the interior and exterior finishes were started. All windows and doors were insulated with polyurethane foam. The windows were trimmed in our standard 2 3/4″ primed colonial casing. Nail holes and trim were caulked with paintable acrylic latex caulking. The homeowner was encouraged to apply at least one coat of paint of their choosing to seal the trim and jamb of the new windows. Once the inside work was finished, we thoroughly cleaned any mess remaining so that the homeowner could get back to their daily routine. We then discussed and installed the exterior finishes with aluminum cladding. The team applied a silicone-based caulking to make sure no moisture can penetrate the interior. Pictures of the finished work were taken. Before leaving the homeowner was informed that the Operations Manager will follow up with them.
Our Operations Manager visited the homeowner to answer any of their questions and show them how their new windows and door operated and discuss any maintenance work that may be done. They were also encouraged to call our office if there are any questions or concerns with their new windows and doors.
End note: This project was a delight for our team and our new clients as the project took only 4 weeks from first meeting to the operations manager’s visit. Stage Windows are a favorite line of windows for our Team. Our Clients appreciate Stage Windows design, durability and value. Most importantly this Homeowner came to us from a satisfied Pickles Customer who gladly recommended our company to their neighbour. We are grateful for the endorsement.
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Whether you have a question, a suggestion, or you’re looking for a free estimate on products or services, we’re ready to help. Send us a message using the contact form, give us a call or drop by our Windows and Doors showroom. Our Victoria street location in Kitchener is in the perfect spot to visit and get great ideas for the very best in windows and doors. It also happens to be our office. Come in for a coffee and a free consultation!
1373 Victoria Street North, Unit 1